Contact Us
Let's Chat!
Got questions about an order? Want to discuss a custom creation? Just want to say hi to Mochi? We'd love to hear from you!
📧 Email Us
We typically respond within 24-48 hours (unless Mochi has hidden our phone again).
💬 DM Us on Social Media
Sometimes the fastest way to reach us is through Instagram or TikTok! We check our messages daily and love connecting with our community.
Instagram: @stitch.and.wiggles
TikTok: @stitch.and.wiggles
🛍️ Order Questions
Tracking your order? Check your email for shipping updates, or reach out and we'll look it up for you!
Need to modify an order? Contact us ASAP—if we haven't shipped it yet, we can usually make changes.
Issue with your order? We want to make it right! Email us with photos and details, and we'll work with you to find a solution.
🧶 Custom Orders
Interested in a custom plushie? We'd love to bring your idea to life! Here's what we need to know:
- What are you envisioning? (Animal, character, colors, size)
- Any specific details or features you want included?
- When do you need it by?
Email us with your idea, and we'll discuss pricing, timeline, and whether it's something we can create. Custom orders typically take 2-4 weeks depending on complexity.
🎪 Find Us at Markets
Want to meet us (and Mochi) in person? We're regulars at local markets, especially at Wire Road Brewing Co.!
Check our Instagram for upcoming market dates and locations. Come say hi, pet the corgi, and see our creations up close!
⏰ When to Expect a Response
Monday - Friday: We'll get back to you within 24-48 hours
Weekends: We check messages, but may be at markets or taking a cozy break
During TikTok Lives: Feel free to drop questions in the chat!
FAQ Quick Answers
Do you ship?
Yes! We ship within the US. Shipping times and costs are calculated at checkout.
Do you take commissions?
Sometimes! It depends on our current workload and the complexity of the request. Reach out and let's chat about it.
Can I request a specific item to be restocked?
Absolutely! Let us know what you're looking for, and we'll do our best to add it to our stitching queue.
Is everything really handmade?
Yep! Every single piece is crocheted by Maddie (with Mochi's "supervision"). No mass production here—just cozy craftsmanship.
We can't wait to hear from you!
Maddie & Mochi 🐾
